Privacy Policy
Last updated: May 2026
Shakur Roadside Assistance ("we", "us", "our") is a locally owned mobile roadside assistance business operating in Edmonton, Alberta and surrounding communities. We respect your privacy. This policy explains what personal information we collect, why we collect it, how we protect it, and the choices you have. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
Information You Give Us
When you call us to request service, we collect the information needed to dispatch and complete the job:
- Your name and phone number
- Your vehicle's location
- Basic vehicle details (make, model, and the problem you're experiencing)
We use this information only to provide the roadside service you requested, communicate with you about your service call, and keep basic business records (such as receipts and bookkeeping).
Information Collected Automatically
When you visit our website, the following tools set cookies and collect usage data:
- Google Analytics 4 — anonymous statistics about how visitors use our site (pages viewed, time on page, device type, approximate region). We use this to understand which pages are helpful.
- Google Ads conversion tracking — if you arrive from one of our Google ads, a cookie records that your visit (and a phone-call click, if you make one) came from that ad. We use this to measure whether our advertising works. It does not record your phone number or the content of any call.
These tools are provided by Google LLC and process data according to Google's Privacy Policy.
Your choices: You can block or delete cookies in your browser settings at any time — our website works fully without them. You can also opt out of Google Analytics with the Google Analytics Opt-out Add-on and manage ad personalization at Google Ads Settings.
What We Don't Do
- We do not sell, rent, or trade your personal information to anyone.
- We do not send marketing emails, newsletters, or text campaigns.
- We do not use online forms or chat tools that collect data — service is requested by phone only.
- We do not knowingly collect information from children. Our services are for vehicle owners and drivers.
When We Might Share Information
We only disclose personal information in these limited situations:
- Service providers: Google processes website analytics and advertising data on our behalf, as described above.
- Legal requirements: if required by law, court order, or a lawful request by Canadian authorities.
Retention
We keep service records (name, phone number, service performed) only as long as needed for bookkeeping, tax, and warranty purposes, after which they are deleted. Google Analytics data is retained under Google's standard retention settings.
Safeguards
Service records are kept on access-protected devices. Our website is served exclusively over encrypted HTTPS connections and collects no form data. We limit collection to the minimum information needed to do the job.
Your Rights
Under Canadian privacy law, you may:
- Ask what personal information we hold about you
- Ask us to correct or delete your information
- Withdraw consent to analytics/advertising cookies (see "Your choices" above)
- Complain to the Office of the Privacy Commissioner of Canada if you believe we've mishandled your information
To make any request, contact us using the details below. We'll respond promptly and at no cost to you.
Changes to This Policy
If we change how we handle personal information, we will update this page and revise the "Last updated" date above.
Contact
Shakur Roadside Assistance
Owner: Mhretab
Edmonton, Alberta, Canada
Phone: +1 (780) 264-0758
Email: Mhretabyo@gmail.com